Cancellation policy

Deadlines

You have the right to withdraw from the contract within 14 calendar days without giving reasons and without penalty.

The withdrawal period begins on the day on which you or a third party received the goods (physical possession).

If several goods have been ordered in an ordering process, which are delivered separately, the deadline expires from receipt of the last goods.

If the last day of this period is not a working day, the period shall be extended until the first following working day.

The cancellation period is deemed to have been observed if you notify us within 14 days (Schortgen Editions SARL, B.P 367, L-4004 Esch-sur-Alzette, Phone: (+352) 26 59 18 78, Fax: (+352) 26 59 18 79, E-Mail: cancel@schortgen.lu).

You do not have to wait for the delivery of the goods to exercise your right of cancellation.

The costs of the return shipment are to be borne by you as consumer.

Procedure

The cancellation can be made orally or in writing.

Since the burden of proof lies with you, we recommend cancellation in writing.

Please send your clear statement to cancel@schortgen.lu

Please let us know the following information:

  • First and last name
  • Address
  • Article
  • Orderdate
  • Order number
  • Purchase price

Impact on the Treaty

In the event of cancellation, we are obliged to refund the amounts already paid, including shipping costs where applicable.

The refund will be made as soon as possible, maximum within 14 days.

The refund will be made in the same way as the payment.

You are obliged to return the goods within 14 days.

The costs of the return are to be borne by you.

The goods must be in their original condition. You are liable for any impairment of the goods.

Source and further information: guichet.public.lu

Scroll to Top