You have the right to cancel the contract within 14 calendar days without giving reasons and without penalty. The cancellation period begins on the day on which you or a third party received the goods (physical possession). If several goods have been ordered in an ordering process, which are delivered separately, the deadline expires from receipt of the last goods. If the last day of this period is not a working day, the period shall be extended until the first following working day. The cancellation period is deemed to have been observed if you notify us within 14 days (Schortgen Editions SARL, B.P 367, L-4004 Esch-sur-Alzette, Phone: (+352) 26 59 18 78, Fax: (+352) 26 59 18 79, E-Mail: firstname.lastname@example.org). You do not have to wait for the delivery of the goods to exercise your right of cancellation.
The costs of the return shipment are to be borne by you as consumer.
The cancellation can be made orally or in writing. Since the burden of proof lies with you, we recommend cancellation in writing.
Please send your clear statement to email@example.com
Please let us know the following information:
- First and last name
- Order number
- Purchase price
Impact on the Contract
In the event of cancellation, we are obliged to refund the amounts already paid, including shipping costs where applicable. The refund will be made as soon as possible, maximum within 14 days. The refund will be made in the same way as the payment.
You are obliged to return the goods within 14 days.
The costs of the return are to be borne by you.
The goods must be in their original condition. You are liable for any impairment of the goods.
Source and further information: guichet.public.lu
Sample Cancellation Statement
If you wish to cancel the contract, please fill out this form and send it to:
– Schortgen Editions S.à r.l., 1, rue Charly Gaul, L-4968 Schouweiler, E-mail address: firstname.lastname@example.org, Fax: +352 26 59 18 79
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.